Terms and Conditions
These Terms and Conditions govern your access to and use of SapTour, available at https://saptour.com. SapTour is operated by Le Cheng Travel Limited. By accessing the website, creating an account, submitting an inquiry, or placing a booking, you agree to these Terms and Conditions.
Services
SapTour provides online access to travel products and services, including tickets, tours, activities, transfers, private car services, local guides, and other travel-related services supplied by SapTour, its partners, or third-party suppliers.
Bookings and availability
Prices, availability, schedules, confirmation times, supplier rules, cancellation conditions, and included items may vary by product and may change before confirmation. A booking is confirmed only after payment is completed and SapTour or the relevant supplier issues a booking confirmation or voucher.
User responsibilities
You must provide accurate traveler names, contact details, travel dates, pickup information, identity or passport details where required, and any other information necessary to process your booking. SapTour is not responsible for issues caused by incorrect or incomplete information provided by the customer.
Third-party suppliers
Some products are provided by third-party suppliers, local operators, ticketing platforms, transportation providers, or destination service providers. Their product-specific rules, safety requirements, cancellation policies, and operating conditions apply to your booking.
Prohibited use
You may not misuse the website, attempt unauthorized access, submit false information, conduct fraudulent transactions, abuse promotional offers, or interfere with website operations.
Limitation of liability
To the fullest extent permitted by applicable law, SapTour and Le Cheng Travel Limited are not liable for indirect, incidental, consequential, or supplier-caused losses, including losses caused by travel disruptions, weather, force majeure events, government restrictions, transportation delays, or customer failure to comply with supplier requirements.
Website name: SapTour
Website URL: https://saptour.com
Operator: Le Cheng Travel Limited
Customer support: customerservice@saptour.com
Business inquiries and complaints: complaint@saptour.com
Last updated: July 22, 2026