Cancellation Policy
Our cancellation policies vary depending on the specific activity or tour you have booked. Please check the product page for the exact cancellation terms before completing your booking.
General Guidelines
- Free Cancellation — Many activities offer free cancellation up to 24 hours before the start time.
- Partial Refund — Some activities may charge a cancellation fee if cancelled close to the activity date.
- Non-Refundable — Certain special events or peak-season bookings may be non-refundable.
How to Cancel
To request a cancellation, please contact our support team at sdlyyn2023@gmail.com with your booking reference number.
Refund Processing
Approved refunds are processed within 5–10 business days and returned to the original payment method.