Billing Policy

This Billing Policy applies to orders and charges made through SapTour, available at https://saptour.com and operated by Le Cheng Travel Limited.

Total amount

The total amount displayed at checkout is the amount charged for your booking unless otherwise stated. The total may include product price, taxes, service fees, booking fees, supplier fees, or other charges shown before payment.

Receipts and records

After successful payment, SapTour or its payment provider may issue an order confirmation, receipt, voucher, or payment confirmation by email or through your account. Please keep these records for your reference.

Billing errors

If you believe you were charged incorrectly, charged more than once, or charged for an unsuccessful order, contact us at customerservice@saptour.com with your order number, payment time, and relevant evidence.

Chargebacks and disputes

Before filing a payment dispute or chargeback, please contact SapTour so we can investigate and attempt to resolve the issue. Fraudulent or abusive chargebacks may lead to account restrictions.

Invoices

If you require an invoice or additional billing document, contact customer support. Availability and format may depend on the product, supplier, payment provider, and applicable requirements.

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Website name: SapTour
Website URL: https://saptour.com
Operator: Le Cheng Travel Limited
Customer support: customerservice@saptour.com
Business inquiries and complaints: complaint@saptour.com
Last updated: July 22, 2026