Refund and Cancellation Policy

This Refund and Cancellation Policy applies to bookings made through SapTour, available at https://saptour.com and operated by Le Cheng Travel Limited.

Product-specific rules apply

Refund and cancellation rules vary by product, destination, date, supplier, and booking status. The cancellation policy shown on the product page, checkout page, confirmation email, voucher, or supplier terms applies to your booking.

Refundable and non-refundable products

Some products may allow free cancellation before a specified deadline. Some products may allow partial refunds. Some products, including certain tickets, dated attractions, last-minute bookings, confirmed supplier services, or promotional items, may be non-refundable.

No-show and late arrival

If you do not show up, arrive late, fail to bring required documents, provide incorrect traveler details, or fail to meet supplier requirements, your booking may be treated as used or forfeited and may not be refundable.

Supplier cancellation

If a supplier cancels a confirmed service due to weather, safety, operational reasons, force majeure, or other circumstances, SapTour will assist with available options such as rescheduling, alternative arrangements, or refund handling according to supplier rules.

Refund processing time

Approved refunds are processed back to the original payment method where possible. Processing times depend on payment providers, banks, card issuers, and supplier confirmation timelines.

How to request cancellation or refund

Contact customerservice@saptour.com with your order number, booking name, travel date, product name, and reason for cancellation or refund request. For complaints or unresolved issues, contact complaint@saptour.com.

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Website name: SapTour
Website URL: https://saptour.com
Operator: Le Cheng Travel Limited
Customer support: customerservice@saptour.com
Business inquiries and complaints: complaint@saptour.com
Last updated: July 22, 2026