Customer Support

SapTour, available at https://saptour.com and operated by Le Cheng Travel Limited, provides customer support for booking inquiries, product questions, payment questions, refund requests, cancellation requests, account issues, and service complaints.

Support methods

Customer support email: customerservice@saptour.com

Business inquiries and complaints: complaint@saptour.com

Website: https://saptour.com

Response time

We usually respond within 1–3 business days. During weekends, public holidays, peak travel periods, or supplier investigations, response times may be longer.

Information to include

To help us assist you faster, please include your order number, booking name, travel date, product name, contact email, and a clear description of the issue.

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Website name: SapTour
Website URL: https://saptour.com
Operator: Le Cheng Travel Limited
Customer support: customerservice@saptour.com
Business inquiries and complaints: complaint@saptour.com
Last updated: July 22, 2026