Privacy Policy

This Privacy Policy explains how SapTour, available at https://saptour.com and operated by Le Cheng Travel Limited, collects, uses, stores, and shares personal information.

Information we collect

We may collect your name, email address, phone number, traveler details, booking information, pickup information, identity or passport details where required by suppliers, payment-related information, IP address, device information, cookies, account login data, customer support messages, and AI chatbot conversations.

How we use information

We use information to operate the website, process bookings, confirm availability, issue vouchers, provide customer support, process payments, prevent fraud, improve services, comply with legal requirements, and communicate with you about your orders or inquiries.

Google login

If you use Google login, SapTour may receive basic profile information such as your email address and name to create or authenticate your account. We do not receive your Google password.

AI chatbot and AI providers

If you use the SapTour AI chatbot, the messages you submit may be processed by SapTour systems and third-party AI service providers, including Gemini or Vertex AI, to generate responses and provide customer assistance. Please do not submit sensitive payment card details or unnecessary identity documents through the chatbot.

Sharing with service providers

We may share necessary information with travel suppliers, local operators, ticketing platforms, payment processors, fraud-prevention providers, hosting providers, email providers, analytics tools, AI providers, and legal or regulatory authorities where required.

Cookies

SapTour may use cookies and similar technologies for login, cart, checkout, language preferences, security, analytics, and website performance.

Data rights

You may contact us to request access, correction, deletion, or restriction of your personal information, subject to legal, fraud-prevention, accounting, supplier, and transaction-record requirements.

Contact

For privacy questions, contact customerservice@saptour.com. For complaints, contact complaint@saptour.com.

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Website name: SapTour
Website URL: https://saptour.com
Operator: Le Cheng Travel Limited
Customer support: customerservice@saptour.com
Business inquiries and complaints: complaint@saptour.com
Last updated: July 22, 2026