Shipping Policy
Website name: SapTour
Website URL: https://saptour.com
Operator: Le Cheng Travel Limited
Customer support: customerservice@saptour.com
Business inquiries and complaints: complaint@saptour.com
1. Digital Delivery Only
SapTour provides travel products and services such as attraction tickets, tours, activities, transportation bookings, and other travel-related reservations. We do not ship physical goods unless a product page clearly states otherwise.
For most bookings, delivery is completed electronically. Booking confirmations, e-vouchers, tickets, redemption instructions, meeting point information, and other travel documents are sent to the email address provided by the customer during checkout or booking.
2. Delivery Method
After your booking is submitted and confirmed, SapTour or the relevant travel supplier will deliver the applicable electronic voucher or confirmation by email. Customers are responsible for providing a valid and accessible email address.
Please check your inbox, spam folder, promotions folder, or other filtered mailboxes if you do not see the confirmation email.
3. Delivery Time
Delivery time varies by product and supplier. Some products may be confirmed instantly, while others require supplier confirmation. The expected confirmation or delivery timing, if available, may be displayed on the product page, checkout page, booking confirmation, or email notice.
If your booking requires manual confirmation, the electronic voucher will be sent after the supplier confirms availability.
4. No Physical Shipping Fees
Because SapTour primarily delivers travel vouchers and booking confirmations electronically, physical shipping fees usually do not apply. Any product-specific delivery fee, if applicable, will be shown before checkout.
5. Incorrect Email Address
If you entered an incorrect email address, please contact us as soon as possible at customerservice@saptour.com and provide your booking details. We will assist with resending the electronic voucher or confirmation where possible.
6. Voucher Use
Customers should read the voucher instructions carefully before travel. Some suppliers may require the electronic voucher to be shown on a mobile device, printed, exchanged at a counter, or presented with a valid identification document.
7. Customer Support
If you have not received your electronic voucher or confirmation, please contact Customer Support at customerservice@saptour.com. For business inquiries or complaints, please contact complaint@saptour.com.