Refund Policy

SapTour refund handling follows the product/package cancellation rule displayed or confirmed for the selected travel product. Product-specific supplier rules apply after confirmation.

Where to request help

Contact customerservice@saptour.com with your order number, product name, travel date, package option, traveller name, and reason for cancellation, change, complaint, or refund request. Use this same email for refund and complaint records so the support history stays in one place.

Fees and deductions

Where a refund is available, deductions may include costs already charged or retained by suppliers, payment providers, banks, currency conversion, cross-border settlement, or platform processing. SapTour will explain known deductions before confirming the refund where available.

Order/account page

If your account or order page is available, use it to review order status and submit supporting information. If it is not available or does not show the needed option, email customerservice@saptour.com.

Service information

Service operator: SapTour online travel booking service, saptour.com. Additional service entity details, address, or dispute handling information will be provided where required for an order dispute process.